orders are not processed on weekends and holidays. All orders require a mandatory 1 to 3 day processing time . During Sales/promotions, processing times may take up to 7 business days. Processing times for custom wigs can take up to 10 business days.
Your Royal Tresses Luxury Hair Collection ships orders using United States Postal Service. After processing, all order will be shipped out in 5-7 business days.
Because we strive on processing and shipping items out as soon as possible, orders cannot be altered once payment is complete.
All hair is preordered! Once your order is ready to ship, you will receive a tracking email. After receiving the tracking email, tracking activity will become available after 24 hours.
All sales are FINAL and there are no refunds or exchanges.
Once packages are dropped off at post office, we no longer have control. Please contact USPS for further details once you receive a tracking number.